
ABOUT US
September 25, 2024
By Management Board
Booking Guide
Booking Your Holiday with Epic Vietnam Tours
Booking a holiday with us is simple! Follow the steps below to start planning your private journey with Epic Vietnam Tours:
STEP 1: EXPLORE OUR WEBSITE & SEND YOUR REQUEST
Browse through our website to find the perfect package for your holiday. When you find one you like, fill out the REQUEST A FREE QUOTEย form, and weโll respond with detailed pricing information. Canโt find what youโre looking for? No problem! Fill out the BUILD YOUR OWN TRIPย or CONTACTย form to let us know how you'd like your holiday to be. The more details you provide, the better we can tailor your experience. Click SEND, and one of our travel specialists will reach out shortly.
If you donโt hear from us within 24 hours, there might be an issue with reaching you. Please check for typos in your contact details or your spam folder. You can also contact us directly at info@epicvietnamtours.comย or call our hotline at +84 988550279 (available on WhatsApp and Viber).
In a hurry or prefer to speak with someone? Call us directly at +84 988550279 (Mr. Sunny). Weโre available 24/7 and ready to help.
STEP 2: REVIEW & CUSTOMIZE YOUR OFFER
Once we receive your request, weโll start putting together your personalized itinerary, checking availability, and providing you with pricing information. Youโll have the opportunity to review and customize the proposal with the help of your travel specialist. Feel free to adjust, add, or remove any details until the itinerary perfectly suits your preferences. Our goal is to turn your travel dreams into reality by working closely with you and sharing our destination knowledge and experience.
STEP 3: CONFIRM & PAY
Once you're happy with the proposal, let us know, and weโll proceed with securing your bookings. Please review and accept our Booking Conditionsย at this stage. Your contact person will confirm all reservations, and weโll request a deposit to secure your booking. You can find more details on our Payment Methodย page. After we receive your deposit or full payment, weโll send you a Confirmation Voucherย with all the details of your tour itinerary and payment schedule (if applicable). Then, itโs time to start counting down to your epic journey!
BOOKING AMENDMENTS & CANCELLATIONS
Booking Amendment: We understand the importance of flexibility and are happy to amend your booking if necessary, even after itโs confirmed. Contact your travel specialist or email us at sales@epicvietnamtours.com, including your booking number. Weโll make the necessary adjustments based on your preferences, but please note that extra costs may apply.
Cancellations & Penalties:
30% non-refundable deposit due at the time of confirmation
60 - 46 days prior to arrival: 50% penalty
45 - 31 days prior to arrival: 75% penalty
30 days or less prior to arrival: 100% penalty
Cancellation fees may vary for certain custom itinerary tours, and your Epic Vietnam Tours consultant will provide the details before you make your reservation.